Privacy Policy
DOTWORLD is committed to protecting users' privacy and providing an optimized user experience on its website makemycv.com and in the context of delivering its services.
DOTWORLD may collect personal data concerning the user in the context of using the website and ordering and providing the services offered (CV and/or cover letter creation), which are collected, processed, and protected according to the terms described below.
The website is operated by the company DOTWORLD, whose contact details are listed in the legal notices.
I. PERSONAL DATA
Subject of the processing
The processing of personal data collected in the context of using the Website is as follows:
- Data related to account creation and service ordering;
- Data related to the use of the contact form
- Data related to account creation and service ordering (contract conclusion)
DOTWORLD collects and processes personal data concerning the client for the conclusion of the contract as follows:
| Subject of the processing | Order of services and account creation | Commercial prospecting |
| Personal data collected | During the account creation / order subscription: First Name; Last Name; Email Address; Order-related data (data related to credit card payment (credit card number, expiration date, authorization number, security code) is collected directly by our service provider); IP Address. During CV creation: Photo; First Name; Last Name; Email Address; Phone Number; Date of Birth; Driving License Ownership; Residential Address; Personal Website Link; LinkedIn Link; Professional Experiences (position, company name, city, start and end dates, description); Skills and Qualities; Languages; Interests; Diplomas and Training (diploma name, school name, city, start and end dates, description); Certificates; Travels; Computer Skills; Hobbies; Miscellaneous (various data chosen by the user). During cover letter creation: First Name; Last Name; Email Address; Phone Number; Residential Address; Recipient's Name; Recipient's Company Name; Recipient's Address; Recipient's Postal Code; Recipient's City. Other data may also be communicated during the use of the services, for example during inquiries or the exercise of your rights. | Data provided during account creation / order subscription. |
| Purposes of the processing | Creation and management of the account and its features Order management and payment Provision of services and content creation Where applicable, exchanges with the client, complaints, exercise of rights, contract follow-up | Sending newsletters and promotional offers, recontacting the client after the end of the contract, conducting statistical studies. |
| Legal basis | Execution of the contract Legal obligations (accounting) | Legitimate interests of DOTWORLD in the context of its commercial activity and prospecting |
| Retention and archiving period | Conservation: as long as the customer account is active + 2 years. DOTWORLD will notify users of any inactive account for a period exceeding 2 years about the upcoming deletion of the account unless the user responds within one month. In the absence of a response from the user, DOTWORLD will delete the user account and archive the data corresponding to the contract data. Archiving concerning the data provided during the account creation / order subscription: 5 years from the date of deletion of the customer account for the purposes of establishing, exercising, or defending a right in court (statute of limitations). Invoices: 10 years from the order (legal obligation). | Conservation: 2 years from the end date of the contract or the last contact from the client. |
The mandatory or optional nature of data submission is specified during collection, by the mention "required" or by an asterisk placed next to the data that must be provided. The mandatory communication of certain personal data is necessary for DOTWORLD to implement the purposes specified above. Optional data allows DOTWORLD to better understand the client. If the personal data identified as mandatory is not provided, you will not be able to create an account and benefit from the Services.
- Data related to the use of the contact form
| Subject of the processing | Contact form |
| Personal data collected | Email address, subject, message, attachment |
| Purposes of the processing | Processing of information requests |
| Legal basis | Legitimate interests of DOTWORLD in responding to inquiries |
| Retention period | Conservation: the time for processing the request plus 2 years |
The form specifies whether the provision of data is mandatory or optional. If the data identified as mandatory is not provided, you cannot submit a contact request.
How are personal data processed?
Data Controller: the data controller for this information is the company DOTWORLD, whose complete contact details are provided in the legal notices.
Recipients: in accordance with the purposes outlined above, the user's personal data may be communicated:
- to the DOTWORLD staff;
- to the technical suppliers of DOTWORLD (hosting provider, IT service providers) acting as subcontractors, as well as to the payment service provider and, where applicable, to its advisors;
Some DOTWORLD service providers may transfer data outside the European Union based on the European Union's standard contractual clauses (copy available upon request).
User rights regarding the personal data provided
The user has the following rights regarding the personal data they have provided to DOTWORLD, under the conditions set forth by the applicable regulations:
- Right of access: to obtain confirmation of the processing of one's personal data as well as a number of information regarding the processing, it being understood that this information is provided in any case in this personal data protection policy;
- Right of rectification: to obtain the rectification of personal data when it is inaccurate or incomplete;
- Right to Erasure ("right to be forgotten"): to obtain the erasure of personal data when they are no longer necessary for the purposes for which they were collected, or when the client or collaborator objects to the processing of their personal data. The right to erasure is not applicable in the cases provided for in Article 17.3 of the GDPR. In particular, the client or user acknowledges and accepts that this right is not available to them as long as they wish to use the subscribed services, as this personal data is necessary for DOTWORLD to manage the contract.
- Right to Restrict Processing: obtain the restriction of processing of personal data, particularly when the client or collaborator contests the accuracy of the data, when the retention period of the data has expired but the client or user still needs to retain this personal data for the establishment, exercise, or defense of a legal right;
- Right to Portability: to obtain communication of the personal data that the client or collaborator has provided to DOTWORLD in a readable format, or to request that DOTWORLD transfer the personal data that the client or user has provided to another data controller;
- Right to Object: to object at any time, for reasons related to their personal situation, to the processing of their personal data based on the legitimate interest of DOTWORLD, particularly in cases where this objection concerns commercial prospecting, unless there are compelling reasons from DOTWORLD.
- Right to lodge a complaint: lodge a complaint with the National Commission on Informatics and Liberty if the client or user believes that the processing carried out by DOTWORLD constitutes a violation of their personal data.
- Right to define directives regarding the fate of one's personal data after death.
- These rights can be exercised upon request to DOTWORLD at the contact details provided below.
- Contact: you can contact DOTWORLD:
- By electronic means at the following address: support@makemycv.com
- By postal mail to the following address: Customer Service DOTWORLD, c/o Multifiduciaire Léman SA Place de la Riponne – 3 1005 Lausanne
- On the contact form available on the Website
II. NOTICES REGARDING COOKIES
A cookie or tracker is a file that is placed and/or read on the user's terminal (computer, mobile device…).
DOTWORLD uses third-party cookies placed and managed by partners (listed below) to provide various services, and in particular to track user behavior and their devices, authenticate and recognize a user during their browsing, and perform audience analysis of the website.
These are the following cookies:
Strictly necessary cookies for the provision of the service:
| Cookieyes (necessary cookie) | Cookies that ensure the recording of users' choices regarding cookies subject to consent. | 12 months |
Cookies subject to user consent:
| Service | Purpose | Validity period |
| Google Analytics | Audience measurement tracker that provides statistical and anonymous data on navigation on the website, in order to verify the functioning of the website and the performance of marketing actions, content, and services. Link to the privacy policy | 26 months |
By clicking "accept" on the cookie management module, the user consents to the use of cookies for a duration of 6 months.
The user can withdraw their consent at any time by clicking on the "Cookie Preferences" tab.
The user can refuse the deposit of cookies by clicking on "I choose." They can thus set their preferences by accepting or refusing the cookies of their choice or all cookies listed on the console.
He can also uninstall cookies by following the settings of his browser or the operating system of his device.
The deletion of cookies previously present in the browser does not affect navigation on the Website, but it will result in the user losing all the benefits provided by the cookie.
In particular, in the event of the deletion of the necessary cookie, the user will need to re-enter their preferences for cookie placement on the platform during their next login.
For more information, the user can direct any questions to DOTWORLD at the contact details listed above.